23 Threads is happy to offer our customers warranty coverage on all our products for 1 year from the date of purchase. Our warranty covers manufacturing defects and issues with the performance of our products under normal use conditions, and includes replacement or refund if the product fails to meet our standards within the warranty period.
Please note:
- Our warranty does not cover:
- Damage caused by misuse, accidents, or alterations.
- Wear and tear resulting from normal use.
- Costs of shipping or handling for warranty claims.
- Products not purchased directly from 23 Threads.
- To make a warranty claim, please contact us and provide a detailed description of the issue, including the date of purchase and order number. Our Customer Experience team will be in touch with information about product replacement or refund, if applicable.
- This warranty provides specific legal rights, and you may also have other rights that vary by location. For full details, please refer to your local consumer protection laws.
- 23 Threads reserves the right to update or amend this warranty policy at any time without notice. Any changes will be effective immediately upon posting on our website.
